Complex Care

Our team offers comprehensive assessment, care, and support tailored to each individual's needs. We don’t follow a task-driven approach; instead, we firmly believe that every person deserves to live a life of dignity, with the freedom to choose how they live.

We prioritize quality of life above all else. Our dedicated staff will work with you to determine and plan ways to sustain or enhance your well-being, no matter how complex your care needs may be.

We are forward-thinking and committed to supporting your choices, no matter how big or small, and we’ll always do our best to make them a reality.



Our highly trained complex care team understands that being in the comfort of your own home, surrounded by loved ones, empowers you and contributes to your overall well-being and independence

Complex Care Services

Our Complex care support staff are currently working to support service users with:

• Tracheostomy care – we are able to undertake a full tracheostomy change, assist with inner cannula changing and cleaning and with care of your stoma site.
• Catheter care – including intermittent catheterisation, care of your suprapubic site and catheter and recognition and management of urinary tract infections.
• Ventilator care – support with connecting and disconnecting your ventilator including NIPPI 3 and Cpap, support changing and cleaning your filters and tubing, support in recognising and managing problems with your ventilator.
• Ambu-bagging – manual ventilation where clinical signs indicate respiratory difficulties require it.
• Cough assist – checking and ensuring settings are correct. Fully assisting in the use of your cough assist either manual or automatic.
• Chest physio – administer prescribed plan of care from physiotherapist.
• Gastrostomy care – care of the stoma site, administering medication, water and food via PEG tube using both gravity and pumps
• Suction – we are able to provide both shallow oral suctioning and deep suction via tracheostomy using either a closed or open suction catheter system.
• Bowel care – from assisting you into the right position to digital evacuation and bowel stimulation, including use of suppositories and enema’s.
• Stoma care – care of the stoma site and emptying of stoma bag.
• Oxygen therapy – recognising the signs of oxygen desaturation such as cyanosis and assisting to apply oxygen whether this is delivered via nasal cannula, face mask or tracheostomy using cylinders or condensers.
• Epilepsy management – dealing with injury arising from a seizure administration of midazolam and diazepam.



Complex Care Solutions for Brain Injuries

We assist individuals with Brain Injuries (whether Acquired or Traumatic) in selecting a personalized team of staff to meet their unique needs. This dedicated team works alongside you to help achieve your goals, collaborating closely with the multi-disciplinary team to ensure continuous progress toward your identified outcomes.

With extensive experience in managing the challenging behaviours often associated with Brain Injuries, our staff focus on building strong relationships with you and your family. This approach helps effectively manage these behaviours through a team that understands and respects your individuality.

All of our support staff receive specialized training tailored to your specific needs from a Clinical Nurse Manager. Once they are deemed competent, they continue to receive ongoing support and supervision to ensure the highest standard of care.

Spinal Cord Injury

A Spinal Cord Injury is a life changing event, it effects the entire family and can be emotionally difficult for all to deal with. With the right support and positive team attitude, however, you can achieve amazing things.

Spinal Cord Injury can become an enriching and life changing injury, relationships made with others in the same position can lead to lifetime friendships and a fulfilled life. Many of our staff support you to enjoy extreme sports, gym, athletics, holidays and ongoing education.

Every individual will have different needs and we will support you in living your life to its full potential; our service is tailored around you.